Refund policy

Return and Refund Policy

Effective Date: December 19, 2024

At Kinglife Clothing, we are committed to providing high-quality custom apparel and personalized products. Due to the nature of our business, we have specific guidelines for returns and refunds. Please read the following policy carefully before making a purchase.

Premade Items

Premade, non-custom items are eligible for return within 14 days of delivery for store credit only, under the following conditions:

Items must be in their original condition (unworn, unused, and unwashed).
Include original tags and packaging.
Be accompanied by the receipt or proof of purchase.

Damaged or Defective Premade Items:
If your premade item arrives damaged or defective, you must notify us within 48 hours of delivery. Please email orders@wearekinglife.com and include:

Photographs clearly showing the damage or defect.
Your order number and proof of purchase.

Once approved, we will offer a replacement, repair, or store credit. Items returned without prior authorization will not be accepted.

Custom and Made-to-Order Items

All custom-made, personalized, or made-to-order items are final sale and non-refundable/non-returnable due to their unique and personalized nature.

Custom Order Requirements:

Proof Approval: Customers are required to review and approve all design proofs/mockups before production begins. Approval confirms that all details, including spelling, sizing, colors, and designs, are correct. Kinglife Clothing is not responsible for errors that were approved by the customer.
Deposit Requirement: A non-refundable deposit of 25–50% of the total order cost is required to initiate production. The deposit amount will depend on the size and complexity of the order. Orders will not proceed until the deposit is received.

Production Timelines:

Custom and made-to-order items have a processing and production timeframe of 7–14 business days. For bulk orders, complex designs, or during the holiday season, production timelines may extend to 14–21 business days.

Color/Print Disclaimer:

Due to the nature of custom printing and production, slight variations in color, placement, or print quality may occur. These variations are inherent in the printing process and are not considered defects.

Damaged or Defective Custom Items:

If your custom item arrives defective or damaged, notify us within 48 hours of delivery. Include photographs of the damage and your order number. If approved, we will replace or repair the item.

Damages and Issues

If your order arrives with any issues, such as defects, damages, or incorrect items, you must contact us within 48 hours of receiving your order. Please email orders@wearekinglife.com with:

A clear photo of the damaged or incorrect item.
Your order number and proof of purchase.

We will evaluate the issue and offer a resolution, which may include a replacement, repair, or store credit, depending on the situation.

Exchanges

We do not offer direct exchanges. If you need a different size or product for premade items, please follow our return process to receive store credit and place a new order.

Non-Returnable Items

We do not accept returns or issue refunds for the following:

Custom-made or personalized items.
Sale items or gift cards.
Items that have been worn, washed, or altered after receipt.
Hazardous materials, flammable liquids, or gases.

Refunds

Refunds are only issued for approved cases involving defective or damaged premade items. Once we receive and inspect your return, we will notify you of approval or denial. If approved, refunds will be issued as:

Store Credit for eligible premade item returns.
Original Payment Method for defective or damaged premade items (if applicable).

Please Note:

Refund processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable.

Shipping for Returns

Approved returns will be issued a return shipping label along with instructions on how to send back your item(s).

For local customers, we offer free local delivery to a predetermined meeting destination for orders that do not require shipping.

Shipping Delays:
We aim to ship all orders as quickly as possible; however, we cannot control shipping delays caused by third-party carriers (USPS, UPS, FedEx, DHL) or customs issues during international delivery.

Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us at:
Email: orders@wearekinglife.com
Website: www.wearekinglife.com