Kinglife Order Help & FAQ

Do you require a deposit?

No. Full payment is required before production, printing, design work, digitizing, embroidery, canvas production, or specialty dye work begins.

How long do custom orders take?

Standard turnaround is approximately 7–14 days after artwork and all order details are approved. Complex or larger orders may require additional time. Rush service may be available starting at $25.

Do you accept customer-supplied garments?

No. We supply garments so we can maintain consistent quality and replace an item if a production issue occurs.

How do I send my artwork?

Email print-ready artwork and your order number to wearekinglifemmxiv@gmail.com. Preferred files are transparent PNG, AI, or PSD at 300 DPI whenever possible.

What if my design is not print-ready?

Artwork cleanup starts at $15 and custom graphic design starts at $35.

How does digital mockup approval work?

Before production, review every digital mockup or customizer preview carefully. Confirm artwork, spelling, names, dates, garment color, size, placement and print locations. Once you approve the proof and production begins, errors that were visible in the approved proof are your responsibility. Any replacement garment, transfer or reprint required because of an approved customer error is paid by the customer.

Do you still offer DTG apparel printing?

No. DTF is our primary apparel printing method. DTG is reserved for select canvas work.

How fast are DTF transfers and gang sheets?

Print-ready DTF gang sheets are typically produced in approximately 24–48 hours depending on workload and approval. Artwork editing or setup can add time.

Can I order one custom shirt?

Yes. We offer one-off custom apparel with no minimum. Premium one-of-one custom work starts at $100+. Bulk pricing becomes available on qualifying orders of 25 or more pieces.

Are custom items returnable?

Custom, personalized, made-to-order, printed, embroidered, dyed, and other specially produced items are final sale once production begins. If your order arrives damaged or has a production defect, contact us within 48 hours with your order number and clear photos so we can review it.

Can I cancel or change my order?

Contact us as quickly as possible. Once design work, printing, embroidery, dye work, or production begins, changes and cancellations may no longer be possible.

Do you offer local pickup?

Yes, local pickup may be available for eligible orders. Shipping is also available.

Need help choosing the right order path?

Use our Start Your Order page and choose Custom Apparel, DTF Transfers, Premium One-of-One, or a custom quote.